Terms of sale
Effective Date: January 24, 2026
These Terms of Sale ("Terms of Sale") govern the purchase and sale of products through https://hellovibro.com (the "Site"), operated by Colossal Next LLC ("Company", "we", "us", or "our"). By placing an order through the Site, you agree to these Terms of Sale.
If you do not agree to these Terms of Sale, please do not place an order.
1. Company Information
Products sold on this Site are offered by:
Colossal Next LLC
704 Wallace St, Suite 518
Clovis, NM 88101
United States
Email: contact@hellovibro.com
2. Eligibility to Purchase
You must be at least 18 years old to place an order on the Site. By placing an order, you represent and warrant that you meet this requirement and that you are legally able to enter into a binding contract.
3. Products
All products offered on the Site are physical goods. We do not sell digital products, subscriptions, memberships, or pre-orders unless expressly stated on the product page.
Product descriptions, images, and other content are provided for informational purposes. We make reasonable efforts to display products accurately; however, we do not guarantee that all product descriptions or other content on the Site are free from errors.
4. Order Acceptance
Your order constitutes an offer to purchase products from us. We reserve the right to accept or reject any order in our sole discretion, including for reasons such as suspected fraud, payment issues, product availability, or shipping restrictions.
An order is not considered accepted until payment is confirmed and the order is processed for fulfillment.
5. Pricing and Payment
All prices are displayed in the currency shown at checkout and are subject to change without notice.
Payment is required at the time of purchase. We accept standard online payment methods made available through our checkout. Payments are processed securely through third-party payment providers.
If a pricing error or typographical error occurs, we may cancel the affected order and issue a refund to the original payment method.
6. Taxes, Duties, and Import Fees
Any applicable taxes may be calculated and displayed at checkout.
For international orders, customs duties, import taxes, brokerage fees, and similar charges may be assessed by the destination country.
Unless expressly stated otherwise, such charges are the customer's responsibility and are not included in the product price or shipping costs.
7. Shipping Destinations
We offer shipping to eligible destinations. Shipping availability depends on the destination country. If your country appears as an available option during checkout, this means we currently ship to your location. We do not accept orders from countries that are not available for selection at checkout.
For additional details, please review our Shipping Policy.
8. Processing and Delivery
Orders are typically processed after payment confirmation. Processing times may vary depending on order volume, product availability, or operational considerations.
Estimated delivery times, when provided, are estimates only and are not guaranteed. Delivery may be delayed due to factors beyond our control, including carrier delays, customs processing, weather conditions, or incorrect delivery information.
Risk of loss and title for purchased items pass to you upon delivery to the carrier.
9. Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for orders that are delayed, lost, misdelivered, or returned due to incorrect or incomplete address information provided by the customer.
10. Returns and Refunds
We accept returns within 30 days of delivery, subject to eligibility requirements and the procedures outlined in our Return Policy.
Returned items must be in their original condition and packaging. Customers are responsible for return shipping costs unless otherwise stated.
Refunds, if approved, will be issued to the original payment method used for the purchase.
Please review our Return Policy for full details.
11. Exchanges
We do not offer direct exchanges. If you wish to replace an item, please return the original item in accordance with our Return Policy and place a new order.
12. Cancellations and Modifications
Once an order has been placed, we may not be able to cancel or modify it. If you need assistance, please contact us as soon as possible. We will make reasonable efforts to help, but we do not guarantee that changes or cancellations can be accommodated.
13. Chargebacks and Payment Disputes
If you have a concern about an order, please contact us first so we can attempt to resolve the issue. Unjustified chargebacks or payment disputes may result in restrictions on future purchases, where permitted by law.
14. Limitation of Liability
To the maximum extent permitted by law, Colossal Next LLC shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the purchase, use, or inability to use the products.
Our total liability for any claim arising from an order shall not exceed the amount paid for the product giving rise to the claim.
15. Governing Law
These Terms of Sale are governed by and construed in accordance with the laws of the State of New Mexico, without regard to conflict of law principles.
16. Changes to These Terms of Sale
We reserve the right to update or modify these Terms of Sale at any time. Any changes will be effective upon posting on the Site. Orders placed after changes are posted will be governed by the updated Terms of Sale.
17. Contact Information
If you have any questions about these Terms of Sale, please contact us at:
Email: contact@hellovibro.com