Refund policy

Effective Date: January 24, 2026

This Return Policy explains the conditions under which returns are accepted for purchases made on https://hellovibro.com. By placing an order on the Site, you agree to the terms outlined below.

1. Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return, items must be:

  • Unused and unworn
  • In their original condition
  • Returned in their original packaging

Items that do not meet these conditions may not be eligible for a return.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items showing signs of wear or use
  • Items returned without original packaging
  • Items returned after the 30-day return period

3. Return Process

To initiate a return, please contact our customer support team before sending any items back.

Return instructions will be provided once your request has been reviewed and approved.

Customers are responsible for return shipping costs unless otherwise stated.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method used for the purchase.

Please allow time for the refund to be processed by your payment provider.

5. Exchanges

We do not offer direct exchanges. If you wish to replace an item, please return the original item in accordance with this policy and place a new order.

6. Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us promptly so we can review the issue and provide assistance.

Additional information, such as photos, may be required to process these requests.

7. Late or Missing Refunds

If you have not received a refund after it has been approved, please check with your payment provider first.

If the issue persists, you may contact our customer support team for further assistance.

8. Changes to This Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be effective upon posting on the Site.

9. Contact Information

If you have any questions regarding returns or refunds, please contact us at:

Email: contact@hellovibro.com