Shipping policy
Effective Date: January 24, 2026
This Shipping Policy describes how orders placed on https://hellovibro.com are processed and shipped. By placing an order through the Site, you agree to the terms below.
1. Shipping and delivery timeframe
We ship all orders using tracked shipping methods, so you can follow your package every step of the way.
The estimated delivery timeframe is 2 to 7 business days, depending on your delivery location, destination country, and carrier conditions.
These timeframes are provided for informational purposes only: in the vast majority of cases, packages arrive within this timeframe, but a slight delay may sometimes occur beyond our control.
2. Order processing time
Orders are generally processed within 24 hours after payment confirmation. Processing times may vary depending on order volume, product availability, or operational considerations.
3. Shipping destinations
We offer shipping to eligible destinations, including the United States and selected international countries. Shipping availability depends on the destination country.
If your country appears as an available option at checkout, it means we currently ship to your address. We do not accept orders from countries that are not available for selection at checkout.
4. Shipping Costs
Shipping is free for all orders in the United States and eligible international destinations.
Any applicable taxes or fees are calculated and shown during checkout.
5. Order Tracking
Once your order has been shipped, tracking information may be provided via email, depending on the shipping method used.
Please allow time for tracking information to become available after shipment.
6. Delivery Issues
We are not responsible for delays caused by carriers, weather conditions, incorrect delivery information, or other circumstances beyond our control.
If your order appears to be delayed or missing, please contact our customer support team for assistance.
7. Incorrect Address Information
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete address information.
8. Lost or Damaged Packages
If your order arrives damaged, or if you believe your package has been lost, please contact us promptly so we can assist you in reviewing the issue.
Claims related to shipping issues may require additional information and are handled on a case-by-case basis.
9. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective upon posting on the Site.
10. Contact Information
If you have any questions regarding shipping, please contact us at:
Email: contact@hellovibro.com